Typically, if your order is ready-made, we aim to dispatch it within 2-3 working days. However, for customized orders, please allow 7-10 working days for dispatch. This additional time ensures that your Ohobag is meticulously customized to your specifications, guaranteeing a unique and personalized product that exceeds your expectations. Rest assured, we're committed to delivering exceptional quality and craftsmanship, and we appreciate your patience as we tailor your Ohobag to perfection.

Our return policy is straightforward: we accept returns only in the event that you receive a damaged bag. If this occurs, please contact us within 24-48 hours of receiving your order, and our team will assist you with the return process. We strive to ensure that every Ohobag is delivered to you in perfect condition, and we're committed to resolving any issues promptly and efficiently. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in this matter.

Yes, absolutely! Once your order is dispatched from our end, you will receive a tracking link via SMS. This link will allow you to track the status of your order and monitor its journey until it reaches your doorstep. We understand the importance of transparency and peace of mind when it comes to your order, and our tracking system ensures that you stay informed every step of the way. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance.

Certainly! We offer bulk ordering options for corporate events and other occasions. For inquiries regarding bulk orders, please get in touch with our dedicated customer service team. They will be happy to assist you with your specific requirements, provide you with more information, and guide you through the ordering process. At Ohobags, we're committed to providing exceptional service and meeting the needs of our corporate clients. Get in touch with us today to discuss how we can help make your event a memorable and sustainable success!